Refund policy

StowRove Return & Refund Policy

We want you to be satisfied with your StowRove purchase. If you are not completely satisfied, you may request a return within 30 days after your order is delivered.

To be eligible for a return, the item must be unused, in its original condition, and include any original packaging, accessories, and components that came with it.

Before returning any item, please contact us at support@stowrove.com. Do not send a return without first receiving return instructions from StowRove.

Return shipping

Customers are responsible for return shipping costs for standard returns, such as changing your mind or no longer wanting the product.

If your item arrives damaged, defective, or incorrect, please contact us at support@stowrove.com as soon as possible. Include your order number and, when possible, photos showing the issue. If the problem is confirmed, StowRove will provide an appropriate resolution at no additional cost to you.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or credit card company to process and post the refund.

Items that are returned damaged, used, incomplete, or outside the return period may not qualify for a full refund.

Order cancellations

Orders may be canceled within 1 hour of being placed, provided fulfillment has not already begun.

To request a cancellation, contact support@stowrove.com with your order number as soon as possible.

After an order has entered fulfillment, we cannot guarantee that it can be canceled. If the order has already shipped, the normal return process will apply.

Exchanges

If you received a damaged, defective, or incorrect item, contact us at support@stowrove.com and we will help determine the appropriate replacement or resolution.

Return address

Do not send products back to the address shown on your order or website unless StowRove has specifically instructed you to do so. Approved return instructions and the correct return address will be provided by our support team.

Contact

For questions about returns, refunds, or cancellations, contact:

StowRove
support@stowrove.com